All orders must be prepaid 100% by TTR (Telegraphic transfer).
Prices are subject to change without notice. Up-to-date prices are available online at nathe.co. Please note that these prices are for registered users only.
Shipping quotes are valid for 5 days only.
Special services such as liftgate, residential delivery, and delivery by appointment will incur an additional fee.
Any additional services requested from the shipper at the time of delivery that were not prepaid will be automatically billed to the customer.
Cancellation
Once confirmed, orders cannot be cancelled or changed.
In the event that a shipment is refused, the customer will be responsible for a 50% restocking fee on the entire order.
Returns
Purchases cannot be returned or exchanged.
Catalogs and Color Samples
A Finishes Guide with color and finish samples is available upon request to ensure color accuracy.
A tolerance of 5% color variation exists.
Product Dimensions and Weights
All products are handmade; therefore, product dimensions may vary by 2-5mm.
Weights are estimated; actual weights may vary by up to 10%.
Shipping
We are an experienced logistics team exporting to the Americas, Europe, and Asia.
Our products ship from the Saigon Port (Port of Ho chi minh city), Vietnam.
We offer customizable logistic support and are available six days a week to assist our customers.
Orders ship prepaid FOB Ho Chi Minh City, Vietnam, unless otherwise stated.
We will find the most economical shipping options available for your order.
Most items will ship palletized via common carrier.
Claims and Shortages
We inspect all packages before shipping and take great care to ensure adequate packaging.
Unfortunately, damages may occur during shipping. To ensure the carrier’s liability in case of a damaged shipment, please follow these steps upon receiving your order:
Immediately count all boxes.
Examine the exterior for any visible damage.
If you suspect damage, open the cartons in the presence of the driver.
If there is notable damage, indicate the nature and extent of the damage on the bill of lading or freight bill before signing to accept the shipment. Alternatively, you may refuse to accept any damaged packages, noting that the box is being refused due to damage.
We must be notified of all damage claims or shortages within 4 days of receiving the merchandise. Failure to notify us within this timeframe may affect the ability to replace any products free of charge due to time constraints for filing damage claims with the carrier.
You must keep all shipping boxes, packing materials, and the damaged item(s) for the carrier to inspect before any reimbursement or credit will be given.
Copyrights
Unless otherwise stated, the content of this website, including all text, graphics, and code, is the copyrighted property of Nathe under the Vietnam copyright laws. It must not be copied and distributed other than for placing an order with us.
Other uses, such as the reproduction, distribution, display, or transmission of the content of this site, are strictly prohibited unless authorized by Nathe through express written consent.
